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Privacy policy
for the use of our solar management app Effective Date: October 16, 2023 |
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Scope of this privacy
policy |
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This privacy policy
only applies to the use of this app. |
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For more information on
data protection in our company, please visit [https://shop.pvstar.com/] To provide you with app
services, and ensure the function realization and safe operation of app, our
app may require Internet access and the permissions to Storage (to store
files and update the app), Location (to recommend quick services available in
your area), Phone (to obtain your device identifier and let you check
warranty status and request maintenance services), Calendar (to read calendar
events and details and modify calendar). Smart Diagnosis requests permissions
to Storage, Location, Phone, Camera, Contacts, Messaging and Microphone to
check the status of your hardware. You can manage the permissions for app
from system settings. For details, please refer to "Permission Usage
Instructions". |
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Information about the
collection of personal data |
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In order to provide the
services - such as monitoring of the system, maintenance and predictive analysis of
data - your personal data as described below will be processed by the Chint
PVSTAR Energy Solutions GmbH, having its address at Stralauer Platz 33-34,
10243 Berlin, Germany as the responsible party.
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As the responsible
party, we process your personal data as follows: |
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Data (mandatory data
are marked with *) 1. customer data: Last
name*, first name*, street*, house number*, zip code*, city*, e-mail
address*, telephone number. Purpose(s) Customer Data is
required for administration and registration, and following maintenance
service, on the basis of which the User Agreement for the Management App
[Note KWM: Adapt name of App] is concluded so that the Management App
services can be provided. |
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Data (mandatory data
are marked with *) 2. Product and other
data: serial number, MAC address |
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The data marked with *
under 1. 2. are mandatory data and are required in order to provide the
services of the PVSTAR app. The data will be kept for the above purposes for
a period of 6 months after the termination of the use of the App by deleting
the account. We may automatically
receive and store certain types of information whenever you interact with our
APP using Google's SDK. For example, This SDK may specifically collect,
process and/or use the following data: Phone Model, OAID, and Multimedia Gifs.
Google SDK provides this information anonymously with no personal,
identifying information associated with it. SDK uses this anonymous data to
understand how the APP is being used and to make improvements to the user
experience over time. In the process of using the APP, you may use H5 pages
or mini programs developed by Google SDK, and these plug-ins or mini programs
developed by Google SDK may also apply for relevant operating system
permissions as necessary for technical functions. |
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Information about the
recipients of personal data |
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We transfer data to the
following recipients for the purposes listed below: |
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Data: 1. Customer data 2. Plant Data In addition to personal
data, we process and store information generated by the inverter on the solar
energy generated and information on connected devices, as well as technical
information such as Plant address/location, serial number of equipment, the fault
data of the power plant Purpose(s): Administration and contract fulfillments Recipient(s): • contract
partners (installers). The installers are located in the European Economic
Area (Germany) and have access to your data in order to view the function of
your system and to be able to provide appropriate services - such as reading
status messages for fault detection and rectification, optimization of the
system, repair. • Chint Anneng
Digital Power (Zhejiang) Co., Ltd. The PVSTAR app is maintained and provided
with software updates by the company as part of the support as manufacturer
of the app. Therefore, it cannot be ruled out that your data will be
accessed. However, the app is operated on servers within the scope of the
European Economic Area.
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Your rights as a data
subject |
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Data subject rights
under the GDPR: As a data subject, you are entitled to various rights under
the GDPR, which arise in particular from Articles 15 to 21 of the GDPR: |
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• Right to
object: you have the right to object at any time, on grounds relating to your
particular situation, to the processing of personal data concerning you which
is carried out on the basis of Article 6(1)(e) or (f) of the GDPR; this also
applies to profiling based on these provisions. If the personal data
concerning you is processed for the purpose of direct marketing, you have the
right to object at any time to the processing of personal data concerning you
for the purpose of such marketing; this also applies to profiling insofar as
it is related to such direct marketing. • Right to
withdraw consent: You have the right to revoke any consent given at any time. • Right to
information: you have the right to request confirmation as to whether data in
question is being processed and to information about this data, as well as
further information and a copy of the data in accordance with the legal
requirements. • Right to
rectification: you have the right, in accordance with the law, to request
that data concerning you be completed or that inaccurate data concerning you
be rectified. • Right to
erasure and restriction of processing: In accordance with the legal
requirements, you have the right to demand that data concerning you be
deleted without delay, or alternatively, in accordance with the legal
requirements, to demand restriction of the processing of the data. • Right to data
portability: You have the right to receive data concerning you, which you
have provided to us, in a structured, common and machine-readable format in
accordance with the legal requirements, or to demand its transfer to another
responsible party. • Complaint to
supervisory authority: without prejudice to any other administrative or
judicial remedy, you have the right to lodge a complaint with a supervisory
authority, in particular in the Member State of your habitual residence,
place of work or place of the alleged infringement, if you consider that the
processing of personal data concerning you infringes the requirements of the
GDPR. |
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If you have any queries, you could contact our staff as follows,
Email: service@pvstar.com |